1. If using an external headset with microphone, please confirm that they are connected to
the correct port(s) on your device.
2. Open Sound settings by right-clicking the speaker icon on your taskbar and choosing
“Open Sound setting.”
3. The Windows Sound setting window will appear.
4. In the “Output” section, increase the “Master volume” if it is off or at a low level.
5. Close all windows upon completion and test to hear your volume with any app.